Vertu Land Rover Bradford has been ranked as one of the top 10 dealerships in the UK, achieving recognition for its outstanding customer experience. According to JudgeService, a leading independent review platform, the dealership is positioned eighth nationally and stands out as the best in its region, boasting an impressive customer satisfaction rating of over 99% and a perfect 100% recommendation score. This means every customer who reviewed their experience expressed their willingness to recommend the dealership to friends and family for future vehicle purchases.
Located on Canal Road, Vertu Land Rover Bradford is part of Vertu Motors plc, which operates nearly 200 dealerships across the UK and is the country’s fourth-largest automotive retailer. The group has also received accolades from JudgeService for its overall high customer ratings, further cementing its reputation in the industry.
JudgeService Research plays a crucial role in measuring customer satisfaction in the automotive sector by encouraging anonymous reviews from customers. This feedback helps dealerships enhance their service and enables potential customers to make informed choices about where to purchase their next vehicle. The platform also facilitates prompt communication between dealerships and customers, allowing for the swift resolution of any issues.
Robert Forrester, Chief Executive of Vertu Motors plc, expressed his delight at the recognition for Vertu Land Rover Bradford. He stated, “I am thrilled to see Vertu Land Rover Bradford recognised as one of the top dealerships in the UK. This achievement is a direct result of the team’s unwavering commitment to delivering exceptional customer service.”
Forrester emphasised the importance of customer feedback in assessing success, saying, “The true measure of our success lies in the feedback from our customers. It’s easy to share negative experiences, so receiving such high praise and positive reviews is truly remarkable. This recognition is a testament to the team’s efforts to ensure every customer leaves our dealership completely satisfied with their purchase.”
Jai Aujla, General Manager at Vertu Land Rover Bradford, also shared his pride in the team’s accomplishment. “I couldn’t be prouder of our team for earning this prestigious recognition. We know that buying a vehicle is a significant decision, and we strive to provide our customers with an exceptional experience from start to finish. This accolade reflects our dedication to going above and beyond in serving our customers and ensuring they feel valued throughout their entire journey with us.”
As the automotive industry continues to navigate a competitive landscape, the recognition received by Vertu Land Rover Bradford highlights the importance of prioritising customer experience and satisfaction. With this accolade, the dealership not only reinforces its standing within the local community but also showcases its commitment to maintaining high standards of service across the automotive retail sector.